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Office Hours

Live Chat & Email 24/7 Always On

Phone Support Mon–Fri, 9am–6pm UTC

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Frequently Asked

How long do deposits take?

Crypto deposits are credited after 1 network confirmation, typically 10–30 minutes depending on the blockchain.

How do I withdraw funds?

Go to Dashboard > Withdrawal. Enter your amount and wallet address. Processing takes 24–48 hours after manual review.

Is my money safe?

Yes. Funds are held in segregated accounts. We use 256-bit SSL encryption and store 95% of crypto in cold wallets.

Fastest way to get help

For account-specific issues, use the Live Chat in your dashboard. Our support agents have direct access to account details and can resolve issues immediately.